Guide: Computer Repair via Remote Assistance
Posted: Monday, June 22, 2009
by Karim Salmi
VitalTech
Some small computer tasks are important to you but not so important that you are willing to be charged a full visit to have them completed. Remote Assistance is a great way to receive remote service from a computer repair shop at a much lower rate than their on-site charge. Be careful who you trust to control your computer though. They will be able to manipulate your computer and the files on it. Do not let anyone you do not completely trust control your computer!
Before we begin, regardless of your operating system, you will need to perform the following task to enable Remote Assistance:
1. Click on the START MENU.
2. Click on CONTROL PANEL.
3. Click on SYSTEM.
4. In Windows XP, click the Remote tab and click the two checkboxes. In Windows Vista, click Remote Settings on the left hand side and click the checkbox.
Now I will explain the procedure to send someone an invitation through Windows XP and then through Windows Vista:
WINDOWS XP PROCEDURE:
1. Click Start Menu.
2. Click HELP AND SUPPORT.
3. Click on "Invite a friend to connect to your computer with Remote Assistance."
4. Click on "Invite someone to help you."
5. Click on "Save invitation as a file (Advanced)."
6. Fill in your name and then set how long you will want the invitation to remain active. I suggest at least 3 hours. Click Continue.
7. Require a password to be used by the remote support agent you are connecting with.
8. Click on "Save Invitation" and save it on your desktop or in My Documents so that you can easily find it.
Now all you have to do is send the invitation file you saved to the computer repair specialist via e-mail and provide them with the password you used. When they are ready to begin, you will receive a prompt asking you if you are ready to continue. Click yes and you're good to go!
WINDOWS VISTA PROCEDURE:
1. Click Start Menu.
2. Click HELP AND SUPPORT.
3. Click "Use -> Windows Remote Assistance to get help from a friend or offer help."
4. Click "Invite someone you trust to help you."
5. Click "Save this invitation as a file."
6. In the "Path and file name" field, browse to save the file on your Desktop or in My Documents where you can easily find it. Afterwards, set a password that you will share with the pc repair specialist.
7. A window will now appear for the Remote Assistance Application. Do NOT close this window. When the specialist is ready to proceed, you will receive a prompt!
Best of luck with your computer and laptop repairs!
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Top-level comments on this article: (1 total)Good advice. I do agree that trust is the key. Thanks.Mark
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